How to Deal With a Hostile Audience
© 1996 LJL Seminars
1. Listen carefully to the question & repeat it aloud - Make
sure you understood the question correctly & that your audience knows the
question to which you are responding.
2. Answer directly. Look directly at the person asking the question
- Give simple answers to simple questions. If the question demands a lengthy
reply, agree to discuss it later with anyone interested.
3. Refer to your Speech - Whenever possible, tie your answer to
a point in your speech. Look upon these questions as a way to reinforce &
clarify your presentation.
4. Anticipate areas of questioning - Prepare factual support
material in three or four areas in which you anticipate questions.
5. Be friendly, always keep your temper - A cool presentation
creates an aura of confidence. When the questioner is hostile respond as if he
or she were a friend. Any attempt to "put down" your questioner with
sarcasm will immediately draw the audience's sympathy to the questioner.
6. Always tell the truth - If you try to bend the truth, you
almost always will be caught. Play it straight, even if your position is
7. Treat two questions from the same person as two separate
8. Don't place your hands on your hips or point at the audience
- These are scolding poses and give you the appearance of preaching.
9. Keep things moving - There is a rhythm to a good
question-and-answer exchange. They volley back & forth in a brisk manner.
Keep your answers brief and to the point with many members of the audience
10. Conclude smartly - Be prepared with some appropriate closing
remarks. End with a summary statement that wraps up the essential message you
want them to remember.
Lenny Laskowski is an international professional speaker and the author of the
book, 10 Days to More Confident Public
Speaking and several other publications. Lenny's products can be p
urchased "on-line" from this website at: http://www.ljlseminars.com/catalog.htm . Lenny is also
available for hire to speak to your organization, college or association. Lenny also provides in-house
seminars and workshops. Why not contact Lenny today for your next function or event. You can reach
Lenny at 1-860-559-0202 or E-mail him at: Sales@LJLSeminars.com.
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