customer service training

Lenny Laskowski
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3600 S. College Rd.
Suite E-308
Wilmington, NC. 28412
(860)559-0202
Fax: (800) 743-3314
Email: President@LJLSeminars.com

What is Customer Service

This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.

DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position

OBJECTIVES:

The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.

TYPICAL AGENDA:

What is Customer Service
Use of Language
The Art of Asking Questions
Your customer Service Attitude
How to achieve Customer Satisfaction
Understanding Customer Expectations