Customer Service Training, customer service programs, Use of telephone, handling customer complaints
Customer Service



Lenny Laskowski, Professional Speaker

Lenny Laskowski

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3600 S. College Rd.
Suite E-308
Wilmington, NC. 28412
(860)559-0202
Fax: (800) 743-3314
Email: President@LJLSeminars.com


National Speakers Association

        

Customer Service Training - Telephone Techniques

This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face

DESIGNED FOR:

Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position

OBJECTIVES:

The objective of this customer service training program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.

TYPICAL AGENDA:

What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques



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