Customer Service Training - Telephone Techniques

This is our one-day customer service training program which focuses on customer service telephone techniques. During this workshop we will cover how to deal with customers over the phone as well as face-to-face

The objective of this customer service training program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by telephone.

What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective Telephone Techniques