Internal Customer Service, customer service training, customer service programs,handling customer complaints
Customer Service



Lenny Laskowski, Professional Speaker

Lenny Laskowski

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3600 S. College Rd.
Suite E-308
Wilmington, NC. 28412
(860)559-0202
Fax: (800) 743-3314
Email: President@LJLSeminars.com


National Speakers Association

        

Internal Customer Service Program

BACKGROUND:

This one or two-day internal customer service program provides your organization with the skills to improve communication skills, interdepartmental support, productivity and motivation.

DESIGNED FOR:

Any and all employees.

OBJECTIVES:

The objective of this program is to provide each participant with a better understanding about dealing with internal customers. Learn how to work together and support each other within your organization.

TYPICAL AGENDA:

What is excellent Internal Customer Service?
What is my role as an employee?
Who are my internal customers?
How to break down the "silo" mentality
Telephone etiquette
E-mail etiquette
How to improve interdepartmental communication
Handling Difficult Situations
Practice Proactive information-sharing
Creating an environment in which everyone shares freely


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