Internal Customer Service Program

This one or two-day internal customer service program provides your organization with the skills to improve communication skills, interdepartmental support, productivity and motivation.

The objective of this program is to provide each participant with a better understanding about dealing with internal customers. Learn how to work together and support each other within your organization.

What is excellent Internal Customer Service?
What is my role as an employee?
Who are my internal customers?
How to break down the "silo" mentality
Telephone etiquette
E-mail etiquette
How to improve interdepartmental communication
Handling Difficult Situations
Practice Proactive information-sharing
Creating an environment in which everyone shares freely