Customer Service Training
& The Use of Email

This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email.

The objective of this customer service program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by email.

What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective email customer service
Email Etiquette