Customer Service Training & The Use of Email
This is our one-day customer service training program which focuses on customer service and the use of Email. During this workshop we will cover how to deal with customers using email.
DESIGNED FOR:
Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this customer service program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service by email.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
Your Customer Service Attitude
How to achieve Customer Satisfaction
Effective email customer service
Email Etiquette
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