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Consulting Services
3600 S. College Rd.
Suite E-308
Wilmington, NC.
28412
(860)559-0202
Fax: (800)
743-3314
Email: President@LJLSeminars.com
Comprehensive Customer Service Program
BACKGROUND:
This three-day comprehensive customer service program provides you with the detail level of understanding and training to provide complete customer service excellence.
DESIGNED FOR:
ExecutivesManagers
Sales People
Customer Service Representatives
Anyone in a customer focused position
OBJECTIVES:
The objective of this program is to provide each participant with a comprehensive understanding about customer service and what it takes to provide the best customer service.
TYPICAL AGENDA:
What is Customer Service
Understanding Customer Expectations
The Art of Asking Questions
The Use of Language
Customer Service Teamwork
How to Retain Business
Effective Customer Service Telephone Techniques
How to Handle Complaints
Handling Face-to-face meetings
Your Customer Service Attitude
How to achieve Customer Satisfaction
How to Effectively Use E-mail
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