Handling Customer Complaints

This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.

The objective of this customer service program is to provide each participant with a comprehensive understanding how to handle customer complaints and provide better customer service.

What is Customer Service
Use of Language
Your customer Service Attitude
How to Handle Complaints
The Customer - Business Relationship
How to achieve Customer Satisfaction
Customer Service Teamwork