customer service training, handling customer complaints
Customer Service



Lenny Laskowski, Professional Speaker

Lenny Laskowski

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3600 S. College Rd.
Suite E-308
Wilmington, NC. 28412
(860)559-0202
Fax: (800) 743-3314
Email: President@LJLSeminars.com


National Speakers Association

        

Handling Customer Complaints

This two-day comprehensive customer service training program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints effectively.

DESIGNED FOR:

Executives
Managers
Sales People
Customer Service Representatives
Anyone in a customer focused position

OBJECTIVES:

The objective of this customer service program is to provide each participant with a comprehensive understanding how to handle customer complaints and provide better customer service.

TYPICAL AGENDA:

What is Customer Service
Use of Language
Your customer Service Attitude
How to Handle Complaints
The Customer - Business Relationship
How to achieve Customer Satisfaction
Customer Service Teamwork




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